General Terms & Conditions

Prices
All Prices are Euro Prices.
If you choose another currency to be displayed the prices are calculated on the most recent exchange rate which is subject to change at any time without notice and should be used as a guide only.
Shipping and Handling is added as stated below under "Shipping & Delivery".
Payment
We accept payments via Paypal, MoneyTransfer (Europe only!) and Credit Cards (through Paypal, without the need of having a paypal account!).
Payments must be made within 24hrs after you received the order confirmation mail. Otherwise the order will be cancelled.

a) Paypal and Credit Card:
Paypal is an e-commerce business allowing payments and money transfers to be made through the Internet. The Paypal service allows you to pay in any way you prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
Using Paypal is easy. All you need is an email address! Once you have chosen the items that you wish to purchase, just put them in your shopping cart and choose "PayPal" as your payment method. Your transaction will be processed and you will be sent an invoice for payment through PayPal.
Once your payment is received, your order will be processed.
That's it!
For more information go to www.paypal.com

b) Money Transfer:
When your order is placed you will receive a confirmation mail containing further payment instructions.
After you received the confirmation mail you have to submit the money to the bank account specified in the payment instructions.
Important:
Make sure to specify the order number with your money transfer.
To avoid any cancellation please pay instantly after receiving the order confirmation and payment instructions.
Shipping & Delivery
To get the best shipping prices for our customers the shipping charge is calculated per order based on chosen products and shipping destination.

We ship the ordered item(s) at the same day we receive the payment for your order
and you will get an email with the tracking information for your order.
Local Tax/Customs may occur, which is not in our responsibility.

Delivery Time:
Germany : 1-2 Business Days
Europe : 2-4 Business Days
International : 1-4 Business Days
Return Policy
All sales made outside of Germany are final.
For orders made and received from within Germany:
You have the right to cancel/return your order within two weeks if the value of the ordered item is not decreased by the buyer through damage, wearing, etc..
Reduced and limited items are excluded from this policy and are not returnable nor exchangable.
If you have any questions please send us an email or give us a call before you place an order.
Since we want to satisfy our customers 100% we will answer every question asap.
Privacy & Security
We use the information we collect from you for billing purposes and to fill your orders. We do not store your credit card information. If you have created a Username and Password to the site or if you have signed up to receive our Email Newsletter updates we may use your purchase history to personalize special offers and promotions. These offers and promotions will be delivered to you in the form of an email newsletter (from which you can unsubscribe any time).
Updating Account Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our My Account page, or by emailing our Customer Support at solebox@solebox.com or by contacting us by telephone or postal mail at the contact information listed below.
Viewing Orders
You can view the status and a history of your orders when you log into your account.
This Web site contains links to other sites that are not owned or controlled by Solebox.
Please be aware that we, Solebox, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Website.
Cookies
A cookie is a small file that resides on your computer and is recognised by our server when you visit our sites.
A cookie does not provide us with any personally identifiable information. It does provide details of your IP address, the computer platform that you use (eg Mac or Windows), the browser that you use (eg Microsoft Explorer or Netscape) and what domain you are accessing our sites from. With this information we can do the following:
-Track traffic patterns to our site.
-Ensure that the most relevant content is being shown.
-Allow you to enter certain site member services without having to log in each time you visit.
Contact
Solebox
Nuernbergerstrasse 16
10789 Berlin

E-Mail: solebox(AT)solebox.de
Phone/Fax: +4930 - 91206690