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General Terms and Conditions

Prices

All Prices are Euro Prices.
If you choose another currency to be displayed the prices are calculated on the most recent exchange rate which is subject to change at any time without notice and should be used as a guide only.
Shipping and Handling is added as stated below under "Shipping & Delivery".

Payment

We accept payments via Paypal, MoneyTransfer (Europe only!) and Credit Cards (through Paypal).
Payments must be made within 5 business days after you received the order confirmation mail. Otherwise the order will be cancelled.

a) Paypal and Credit Card:
Paypal is an e-commerce business allowing payments and money transfers to be made through the Internet. The Paypal service allows you to pay in any way you prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
Using Paypal is easy. All you need is an email address! Once you have chosen the items that you wish to purchase, just put them in your shopping cart and choose "PayPal" as your payment method. Your transaction will be processed and you will be sent an invoice for payment through PayPal.
Once your payment is received, your order will be processed.
That's it! 
For more information go to www.paypal.com

b) Money Transfer:
When your order is placed you will receive a confirmation mail containing further payment instructions.
After you received the confirmation mail you have to submit the money to the bank account specified in the payment instructions.
Important: Make sure to specify the order number with your money transfer.
To avoid any cancellation please pay instantly after receiving the order confirmation and payment instructions.

Shipping & Delivery

We are shipping with DHL within Germany and international Orders will be shipped with UPS.

Shipping costs within Germany: € 4,00.

International shipping with UPS is calculated depending on the quantity of goods and destination.

We ship the ordered item(s) at the same day we receive the payment for your order
and you will get an email with the tracking information for your order.
Local Tax/Customs may occur, which is not in our responsibility.

Delivery Time:

Germany: 1-3 Business Days
International: 2-5 Business Days


Return Policy

All sales made outside of the European Union (EU) are final. For orders made and received from within the European Union (EU): Cancellation Policy Cancellation Right You have the right to cancel this agreement within 14 days without stating a reason. The cancellation period amounts to 14 days from the day on which you or a third party specified by you, who is not the carrier, took possession of the goods. In order to exercise your cancellation right, you must inform us (Sole Brothers GmbH, Schanzenstrasse 41, 51063 Cologne, support@solebox.com, Telephone/Fax: +49 (0) 30 - 23607099) of your decision to cancel this agreement by means of a clear statement (e.g. a mailed letter, fax, or email). For this purpose, you may use the Cancellation Form Template, however, this is not required.

Consequences of Cancellation

If you cancel the agreement, we are obligated to refund to you all payments that we have received from you, including the shipping cost (and including any additional costs arising from your choice to use a delivery method other than the most economical option offered by us, namely, standard shipping), promptly, and, at the latest, within 14 days of the day we receive notice of your cancellation of the agreement. We will use the same method of payment for this refund that you used for the original transaction, unless you explicitly request otherwise. Under no circumstances will you be charged for this refund. We may withhold the refund until we receive the goods back from you, or until you have rendered proof that you have shipped the goods back, whichever occurs first. You are obligated to ship or otherwise hand the goods over to us promptly, and, in any case, at the latest, within 14 days from the day on which you informed us of the cancellation of the agreement. The deadline shall be considered met if you ship the goods before the end of the 14 days. You shall defray the immediate costs of the return shipping of the goods. You must provide compensation in the event of depreciation of the goods only if this depreciation is determined, upon inspection of the condition, features and functionality of the goods, to be a result of improper handling on your part.
End of Cancellation Policy.


Privacy & Security

We use the information we collect from you for billing purposes and to fill your orders. We do not store your credit card information. If you have created a Username and Password to the site or if you have signed up to receive our Email Newsletter updates we may use your purchase history to personalize special offers and promotions. These offers and promotions will be delivered to you in the form of an email newsletter (from which you can unsubscribe any time).

Complaint / dispute resolution

Since February 15, 2016, the EU Commission prepared a platform for extrajudicial dispute resolution. Consumers this gives the opportunity to resolve disputes related to your online order first without the intervention of a judge. The dispute resolution platform is reachable under the external link http://ec.europa.eu/consumers/odr/.

Please note that we do not take participate on this resolution.

Updating Account Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our My Account page, or by emailing our Customer Support at solebox@solebox.com or by contacting us by telephone or postal mail at the contact information listed below.

Order Overview

You can view the status and a history of your orders when you log into your account.

Links to other Sites

This Web site contains links to other sites that are not owned or controlled by Solebox.
Please be aware that we, Solebox, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Website.

Cookies

A cookie is a small file that resides on your computer and is recognised by our server when you visit our sites.

A cookie does not provide us with any personally identifiable information. It does provide details of your IP address, the computer platform that you use (eg Mac or Windows), the browser that you use (eg Chrome, Firefox, Microsoft Explorer or Safari) and what domain you are accessing our sites from. With this information we can do the following:

-Track traffic patterns to our site.
-Ensure that the most relevant content is being shown.
-Allow you to enter certain site member services without having to log in each time you visit.

Contact

Solebox
Sole Brothers GmbH
Schanzenstrasse 41 
51063 Köln

E-Mail: support@solebox.com 
Phone: +49 (0) 30 - 23607099