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Privacy Disclaimer

General remarks

Privacy Policy, effective Mai 2018

We appreciate your interest in our website. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your personal data.

Your personal data will only be collected, processed and used by solebox in accordance with the applicable data protection law. Our data protection practice is thus consistent with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG-neu)

Personal data means any information relating to an identified or identifiable natural person; a natural person is considered as being identifiable, directly or indirectly, in particular by means of an identifier such as a name, an identification number, location data, an online identifier or one or more special characteristics expressing the physical, physiological, genetic, mental, economic, cultural or social identity of this natural person can be identified (Article 4 No. 1 GDPR). This includes, for example, your name, your telephone number, your address and all inventory data that you provide us with when registering and creating your customer account. Statistical data or anonymized data, which we collect, for example, when visiting our web shop and which can not be directly associated with your person, are not covered here.

Collection, processing and use of your personal data

You can visit our website without having to reveal any of your personal details. We only store access data which does not reveal any links to a given person. This data will only be used to improve our offer. We will not use the data to draw any conclusions about the users who visit our website.

Your personal data will only be collected if you voluntarily communicate this to us as part of your order or when you open a customer account. We will use the data provided by you without your separate consent exclusively for fulfilling and processing your order.

Once the contact has been processed and the full purchase price payment has been acknowledged, your data will be blocked for further use and will be deleted after the expiration of the tax and commercial storage periods unless you have expressly agreed to the further use of your data.

If you have registered for the solebox newsletter, solebox will use your registration information for the purpose of sending you the solebox newsletter. You can unsubscribe from the newsletter by clicking here. Furthermore you can find a unsubscribe link at the end of every newsletter. If you have problems unsubscribing please contact

Use of cookies

On various webpages, we use cookies to make your visit to our website a positive experience and to enable the use of certain functions. Cookies are small text files, which are stored on your computer. Most of the cookies that we use will be deleted from your hard drive once your browsing session comes to an end (also known as ‘session cookies’). Other cookies remain on your computer and they allow us to recognise your computer when you next visit our website (also known as ‘durable cookies’). These cookies serve as a welcome for your user name. You will be asked to enter your password again, or fill out forms that require your data. Our partner companies are not allowed to collect, process or use your personal data via cookies.

Cookies are also stored by Google Inc. Google collects and stores information about website visitors’ behaviour for marketing purposes. This is done in a completely anonymous manner. This allows targeted product recommendations to be displayed in the form of advertising banners or advertisements on third party websites (also known as ‘publishers’). This data cannot be used to identify someone who has visited the website. The collected data is only used for the appropriate design or improvement of the commercial offer. No other use or transferral of information to third parties takes place. You can stop any anonymous analysis of your surfing behaviour at any time by simply clicking on the link to disable the Google service. In addition, you can disable the use of cookies by Google and other third-party vendors who may be participating in the network advertising initiative. This can be done by clicking on the network promoters’ deactivation page.

Use of Google Analytics

This website uses the "Google Analytics" service provided by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA) to analyze users' website usage. The service uses "cookies" - text files stored on your device. The information collected by the cookies is usually sent to a Google server in the US and stored there.

On this website accesses the IP anonymization. The IP address of users is shortened within the member states of the EU and the European Economic Area. This reduction eliminates the personal reference of your IP address. Under the terms of the agreement, which website operators have entered into with Google Inc., they use the information collected to compile an evaluation of website activity and site activity, and provide Internet-related services.

You have the option to prevent the storage of the cookie on your device by making the appropriate settings in your browser. There is no guarantee that you will be able to access all features of this website without restrictions if your browser does not allow cookies.

Furthermore, you can use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. The following link takes you to the appropriate plugin:

Here's more on data usage by Google Inc .:

Data protection and use of Facebook

This website uses plugins from the social network operated by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA ("Facebook").

If you visit our internet presence with such a plugin, a connection to the Facebook servers will be established and the plugin will be displayed on the website by a message to your browser. This will be transmitted to the Facebook server, which of our websites you have visited. If you are logged in as a member of Facebook, Facebook assigns this information to your personal Facebook user account. When using the plugin functions (for example, clicking on the "Like" button, submitting a comment) this information will also be assigned to your Facebook account. If you do not want Facebook to collect data about you via our website, you must log out of Facebook before visiting our website.

We have no influence on the amount of data that Facebook collects with the help of this plugin and therefore inform you according to our knowledge. For more information about the collection and use of data by Facebook, about your rights, ways to protect your privacy, please refer to the privacy policy of Facebook

When using Facebook technically necessary data of the user are transmitted to Facebook. All activities that the user performs within the Facebook portal are visible and traceable for Facebook.

Transfer of personal data

An encrypted transfer of your data will be made to the shipping company commissioned with the delivery of the goods. To process payments, we pass on your payment details to the bank responsible for the payment. For personalized advertising, we share some of your voluntary information with our newsletter service provider.

Re-targeting and use of the service Criteo

Our website uses cookies / advertising IDs for advertising purposes. This allows us to show our advertisements to visitors who are interested in our products on affiliate websites, apps and emails. Re-targeting technologies use cookies or promotional IDs and display advertising based on your previous browsing behavior. To refuse this interest-based advertising, please visit the following websites:

We can exchange information such as technical identifiers from your registration information on our website or our CRM system with trusted advertising partners. This will link your devices and / or environments and offer you a seamless user experience with the devices and environments you use. For more details on these linking capabilities, please refer to the privacy policy that you will find in the aforementioned platforms or the explanations below.

Criteo Privacy Policy:

Use of tracking pixels

Tracking pixels have very similar functions to cookies, but they are not noticeable to the user. We use tracking pixels within our online shop to track the user behaviour and to control the offers our re-marketing mix. This data is completely anonymous and it is not linked to the personal data on a user's computer or to a database. To prevent web bugs attacking our pages, you can use tools such as webwasher, bugnosys or AdBlock (for Chrome or Firefox). To prevent web bugs in our newsletter, please set your mail program so that no HTML is displayed in messages. Web bugs are also prevented when you read your e-mails offline.


If you have registered for the solebox newsletter, solebox will use your registration information for the purpose of sending you the solebox newsletter. There is no disclosure of your data to third parties. Excluded are solely partner companies, which are responsible for the technical handling of the newsletter dispatch.

To send our newsletter, we use the e-mail tool CleverReach, which is operated by CleverReach GmbH and Co. KG, Rastede, Germany. Your data will also be saved by CleverReach. CleverReach offers evaluation options on how the newsletters are opened and used. Your data will not be passed on to third parties for the subscription of the newsletter and CleverReach does not acquire the right to transfer your data.

You can unsubscribe from the newsletter by clicking 
here. Furthermore you can find a unsubscribe link at the end of every newsletter. If you have problems unsubscribing please contact

Right of access and other rights

In accordance with the General Data Protection Regulation (GDPR), you have the right to access free information about your stored data as well as a right to rectify, block or delete of the stored data.

Please address your request with an attached proof of identity (for example a copy of your id or passport) to:

Sole Brothers GmbH
Schanzenstrasse 41
51063 Cologne

or via email to:

Revoke from consent

We would like to point out that you can revoke your consent to the following data use at any time with effect for the future:

- Subscription to the newsletter (unsubscribe at any time)

The DHL package announcement, which can be actively selected during the ordering process, does not require any revocation, as it will only be used once by DHL and not for advertising purposes.

Klarna data privacy statement

If you decide to purchase on account with Klarna, we ask for your consent that we may transmit the data necessary for the processing of the payment and an identity and credit check to Klarna. In Germany, the credit reporting agencies listed in Klarna's privacy policy can be used for identity and credit checks. You can revoke your consent to the use of your personal data with Klarna at any time.

Data storage

We will store the contract text and send you the order data and our terms and conditions by e-mail. 

You can always read the terms and conditions here. You can also check your past orders via your account once you have logged in here.


You can reach us by telephone between the hours of 8 AM and 8 PM via:
+49 (0) 800 - 4110000

You can also reach us by e-mail via:

Sole Brothers GmbH
Schanzenstrasse 41
51063 Cologne

Information in pursuance with Article 13 GDPR

Responsible for the data collection:
Sole Brothers GmbH, Schanzenstr. 41, 51063 Cologne

Contact details of the data protection officer:
Martin Hölscher, address as above,

The following personal data was collected during the ordering process:

First name, surname, date of birth, address, e-mail address, telephone number, purchasing behavior and the data collected by the applications described above and by the processors / service providers.

Purposes for which the personal data are to be processed:

- Processing of online purchases, evaluation of the click and purchase behavior of customers as well as (personalized) marketing as described in detail above

- Analysis of Click and Purchase Behavior, Email Tracking and Personalized Marketing: We will evaluate your shopping history for products you have already purchased to offer suggestions on other similar products. In addition, we will evaluate information that you have left on previous visits to our website. In this way, we would like to better understand and analyze your buying needs. The tools used for this are described above.

Legal basis of processing:
Art. 6 para. 1 GDPR

(a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes

(b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

(f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child

Recipients or categories of recipients of personal data:
Employees entrusted with sales, logistics and marketing, as well as contract processors and service providers commissioned in this context

Duration of storage of personal data or, alternatively, criteria for setting this duration:
Until settlement of the respective purchase contract and beyond that in an anonymous and blocked form, as long as legal transactions are in progress with regard to the transactions made; as far as the sending of the newsletter is concerned, as long as the consent of the recipient exists.

Rights of data processing affected persons:

You have a right to information on the part of the person responsible about the relevant personal data (Article 15 GDPR) as well as to rectification (Article 16 GDPR) or cancellation (Article 17 GDPR) or to restriction of processing (Article 18 GDPR) or Data transferability (Art. 20 GDPR) and a right to object to processing (Art. 21 GDPR). Please direct your inquiries to the aforementioned data protection officer.

If the data processing is based solely on Art. 6 (1) (a) GDPR, i. You have given your consent to the collection and processing of data, you are entitled to revoke the consent at any time, but without affecting the legality of processing on the basis of the consent to revocation processing is.

In addition, you have a right of appeal to the competent supervisory authority. This is the State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia, Kavalleriestr. 2-4, 40213 Düsseldorf, Tel .: 0211-38424-0, Fax: 0211-38424-10, E-Mail:

In the case of a purchase of goods on your part in our online shop (conclusion of contract) the provision of your personal data is required (Art. 6 (1) (b) GDPR). You are therefore obliged to provide the person responsible (us) with the necessary personal data. In the case of non-provision of this data, no purchase can be made in our online shop.

There is no automated decision-making regarding the analysis of data about you.