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Terms & Conditions

  1. Scope of the General Terms and Conditions (T&C)

    1. All deliveries, services and offerings of the Sole Brothers GmbH (hereinafter: solebox) shall exclusively be carried out on the basis of these General Terms and Conditions, unless explicitly otherwise agreed in writing by the parties. The latest version of the following General Terms and Conditions at the time of the order shall always apply.

    2. Contractual conditions that are set forth by the customer or a third party shall not become contractual content, even if solebox does not object to the conditions.

  2. Company Name and Address

    Sole Brothers GmbH, Schanzenstr. 41, 51063 Cologne, Germany

    Important: This is not the return address! See point 17.

  3. Contract Conclusion

    1. The depiction of the products on the solebox online shop does not constitute a legally binding offer, but rather a non-binding e-catalog. By clicking on the “order now” button, you are submitting a binding order of the items contained in the shopping cart. Order acceptance is confirmed via an automated e-mail (“order confirmation”) immediately after sending the order and does not yet constitute acceptance of the contract.

    2. The binding acceptance of the offer takes place only through delivery of the goods. We will inform you of this by e-mail in a separate shipping and contract confirmation ("order confirmation"). If you do not receive a shipment notification within 7 days after placing the order you are no longer bound to your offer / order. In case of unavailability of the ordered goods, we reserve the right not to deliver. In this case we will inform you immediately and refund any payments received. You can track the status of your order in the "My Account" section under "Orders". Deviating from this a purchase contract is concluded:

        - when paying in advance at the time of the request for payment
        - when paying by Giropay, PayPal, Paydirekt and sofortueberweisung with confirmation of the payment instruction to us
        - for payment by credit card with completion of the ordering process.

  4. Import Regulations

    1. Please follow the import regulations in your country and inform us of any particularities with the import regulations.

    2. Additional customs duties and fees apply for deliveries to non-EU foreign countries. Please obtain more information from your local customs authorities.

  5. Price Information

    1. The specified prices refer to the item published online with the matching description.

    2. Prices are final prices, e.g. they include the applicable statutory VAT; shipping costs are extra. Shipping costs shall be clearly communicated to you on the product pages, in the shopping cart system and once more on the order page.

  6. Payment

    1. All sales prices must be immediately paid to our account or via Klarna (Pay now, Pay Later, Slice it), PayPal, credit card, or instant transfer after contract conclusion. If you select the “pre-payment” payment method, we will provide our bank information in the order confirmation.

    2. The following payment options are generally available to the customer:

      Instant transfer, bank transfer in advance, PayPal, credit card (MasterCard/Visa) and cash on delivery (Germany)(We reserve the right not to offer this payment method. Please use another payment method then.).

      In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. The payment is always made to Klarna:

      Pay Later: The term of payment is 14 days from dispatch of the goods. You will find the invoice conditions here

      Slice it: Klarna's financing service allows you to pay for your purchase flexibly in monthly instalments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise specified in the checkout. Payment in instalments is due at the end of each month after Klarna has sent you a monthly invoice. Further information on instalment purchases including the General Terms and Conditions and the European Standard Consumer Credit Information can be found here.

      Pay Now: Your account will be debited immediately after the order is placed.

      The use of the payment methods invoice, instalment purchase and direct debit requires a positive credit assessment. Further information and Klarna's terms of use can be found here. General information about Klarna is available here.
      Your personal data will be handled by Klarna in accordance with the applicable data protection regulations and as described in Klarnas privacy policy.

  7. Default

    Should the customer be in default of payments due, then solebox shall have the right to invoice statutory default interest. The assertion of greater default damage shall not be excluded.

  8. Objections and Offsetting

    1. Objections to the amount of a solebox invoice must be presented in writing within 14 days after receiving the invoice enclosed with the goods. Legal claims that may be asserted, even upon expiry of the time period, shall remain unaffected.

    2. The customer may only offset claims from solebox arising from this agreement with uncontested or legally established claims.

    3. The customer may only assert a right of retention if it is based on the same contractual relationship.

  9. Reservation of Title

    The goods shall remain the property of solebox until payment is made in full and permanently. During the duration of the reservation of title, the customer shall have the right to own and use the item purchased as per the contract if the customer timely complies with payment obligations.

  10. Liability and Warranty

    1. Warranty and liability are determined according to legal provisions, particularly according to §§ 434 ff BGB [German Civil Code], unless otherwise specified by the following provisions.

    2. solebox shall be liable for intent and gross negligence. solebox shall only be liable for intent and gross negligence of an essential contractual obligation and for damages arising from injury to life, body or health. This exclusion of liability shall not apply for the guaranteed condition of goods.

    3. In cases that do not pertain to damages arising from injury to life, body or health or pertain to the guaranteed condition of goods, liability for light negligence shall be limited in sum to the amount of foreseeable damage that is typically expected with its occurrence.

    4. If the products are delivered intact, a damaged cardboard packaging will not entitle the customer to make complaints in accordance with §§ 434 ff BGB (German Civil Code).

    5. The provisions of the product liability law shall remain unaffected.

  11. Address for Complaints

    Complains arising from this contract must be submitted in writing to:

    Sole Brothers GmbH, Schanzenstr. 41, 51063 Cologne, Germany

    Important: This is not the return address! See point 17.

  12. Complaint / dispute resolution

    Under current law, we are obliged to inform consumers of the existence of the European online dispute resolution platform, which can be used to resolve disputes without the need for a court of law. The European Commission is responsible for setting up the platform.

    Since February 15, 2016, the European Commission has provided a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially resolve disputes linked to their online order without the intervention of a court. The dispute resolution platform can be accessed via this external link

    However, we would like to point out that we are generally not willing to participate in dispute resolution procedures within the context of the European Online Dispute Resolution Platform.

  13. Delivery

    Delivery times may amount up to 5 days. Should delivery times differ, we shall provide a notification on the respective product page.

  14. Statute of Limitations

    The statute of limitations shall be based on legal provisions.

  15. Written Form Requirement

    Changes to the contract and ancillary agreements must be made in writing to be effective. The written form requirement shall also apply to foregoing the written form requirement.

  16. Identifiable Address

    solebox’s identifiable address is as follows:

    Sole Brothers GmbH, Schanzenstr. 41, 51063 Cologne

    Important: This is not the return address! See point 17.

  17. Cancellation Policy

    1. Statutory Right of Cancellation/p>

      Right of Cancellation

      We can not cancel your orders for technical reasons. Your orders will be sent to the dispatch warehouse within a very short time and will not be released for cancellation after this date.

      Non-EU customers: All sales made outside of the European Union (EU) (e.g. from UK or US) are final and can not be returned. EU customers: You shall have the right to cancel this contract by returning the goods within fourteen days without specifying reasons. The return period is fourteen days from the day on which you or a third party appointed by you (who is not the carrier) has taken possession of the last goods.

      Um To exercise your right of cancellation, you must inform us (Sole Brothers GmbH, Onlineshop, Schanzenstr. 41, 51063 Cologne (Important: This is not the return address!), Telephone: +49 (0) 800-4110000, E-mail: Customer Support) about your decision to cancel this contract via a clear statement (e.g. a letter sent by mail, fax, or e-mail). To that end, you may use the sample revocation form but this is not required. To comply with the cancellation period, you simply need to give notice that you are exercising the right of cancellation before expiry of the cancellation period.

      Returns address: Sole Brothers GmbH, c/o Fiege Mega Center, Dornierstr. 444, 49479 Ibbenbueren

      Consequences of Cancellation

      If you cancel this contract, then we must immediately refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your selection of a delivery method that differs from the low-cost standard delivery we offer), no later than fourteen days from the day on which we receive your message regarding your cancellation of this contract. For this refund, we shall use the same payment method that you have used in the original transaction, unless otherwise stipulated with you; you shall be charged no fees due to this refund in any case. We may refuse the refund until we receive the goods back or until you have submitted proof that you have returned the goods, whichever comes first.

      You must immediately and, in any case, return or hand over the goods to us within fourteen days from the day on which you inform us about the contract cancellation. The period shall be preserved when you send the goods before expiry of the fourteen-day period. Customers from Germany use the enclosed free return sticker. For returns made from other countries you shall bear the costs for returning the goods. You shall only pay for any loss of value in the goods if this loss of value is attributed to handling the goods in a way that is not necessary to verify the quality, properties and operation of the goods.

    2. Additional Information about the Right of Cancellation

      German customers will be asked to use the included, free return sticker for return when exercising the statutory right of cancellation (17.1).

      Please fill out the return slip included in your shipment for the item that you wish to return, place it together with the undamaged goods—in original packaging, if possible—in the package and carefully adhere it. You may drop off your package at a subsidiary of the Deutsche Post, a DHL Packstation or a DHL Paketbox. We will considered filled-out return slips as an exercise of your right of return.

      End of Cancellation Policy

  18. solebox Raffle

    1. Acceptance of Terms and Conditions

      By participating in a Raffle Sign-Up, you accept and agree to the following terms and conditions (the "Solebox Raffle Sign-Up Terms and Conditions").

    2. Raffle

      The right to purchase the selected product (the "Prize") will be raffled. Winners will be given the opportunity to purchase the Prize within a specified time window. The Prize is subject to availability (including availability of sizes, styles and colours). The prize is not redeemable for cash and is not transferable. Prize is subject to confirmation of winner (i.e. Sole Brothers GmbH is able to contact winners to confirm eligibility).

      Sole Brothers GmbH is not responsible for any delays, cancellations or rescheduling of the prize. If any part of the prize is unavailable or not paid fully by the end of the communicated time window (for whatever reason), Sole Brothers GmbH is under no obligation to provide an alternative prize; and unclaimed products will be re-drawn.

    3. Raffle Registration

      You can only register for a Raffle via Solebox App. You will also need a solebox.com account to register, which you can also create in Solebox App. In the Solebox app, you will find products that are marked as Raffle products. These products can only be purchased after the winners have been drawn for the right to purchase.

      Only one registration for the raffle is permitted per person. All registrations for entry must be sent and received before the end of the entry period communicated in the App. Time and data charges, if any, charged by your mobile service provider will apply. All entries may be reviewed at any time.

    4. Participation

      You must be at least 16 years of age or have the consent of your parent/guardian to participate in Raffle Sign-Ups. By entering a Raffle, you confirm that you are of legal age or, if you are a minor, that your parent or guardian consents to your use. We may ask you to provide proof of this consent at any time. Parents who have given their consent are solely responsible for their child's behaviour within the limits of the law and are liable for their child's misconduct and any resulting damage.

    5. Winner Selection

      Winners will be selected using a random number generator and allocated according to the number of products available. Winners will be notified by push, in app and email notification and must complete the payment process to purchase and order the product within the communicated time. Sole Brothers GmbH reserves the right to check the winners after notification and to exclude them from the prize if a participant violated the terms and conditions. The winners can only buy the size that was chosen at Raffle Sign-Up. The product can not be combined and purchased with campaigns and promotions. If payment is cancelled during the checkout process, the prize cannot be guaranteed. Unclaimed products will be placed on general sale and the original winner will therefore forfeit the purchase of the product.

    6. General Rules

      Sole Brothers GmbH reserves the right to change the Solebox Raffle Terms and Conditions at any time and to discontinue, modify or suspend exclusive access or the prize at any time. Sole Brothers GmbH is allowed to exclude or not allow to participate in the Raffle any person who, (i) has exercised undue influence over the entry process or interfered in any way with the legitimate conduct of the Raffle; (ii) has engaged in conduct that interferes with, abuses, threatens or harasses any other participant(s) or Sole Brothers GmbH representative(s); or (iii) has attempted or is attempting to do any or all of the foregoing. The use of bots or automated software, programs or other methods in the submission of Entries is prohibited and Sole Brothers GmbH will disqualify any Entrant who has submitted an Entry using an agent or automated software, program(s) or other method(s).

    7. Personal Information

      By registering for the raffle, you agree to receive periodic communications from Sole Brothers GmbH. Sole Brothers GmbH uses personal information that you provide to us or that we obtain through our business relationship with you to register you for marketing materials and to administer exclusive access. We may also use your personal information to contact you about Sole Brothers GmbH products and offers, and for market research purposes, including analysis and development of our products and customer relationships. For full details of how Sole Brothers GmbH uses your information, please see our Privacy Policy at Dataprotection.You can unsubscribe at any time by following the instructions in the promotional emails.

  19. Final Provisions

    1. The sale to merchants within the meaning of the German Commercial Code (HGB) is excluded. We assume that you will place the order in a personal capacity.

    2. German law shall apply, with the exclusion of the UN Sales Convention.

    3. Should clauses of this contract be invalid or lose their validity, the remainder of the contract shall remain effective. A regulation that comes closest to the will of the contractual parties shall replace the invalid clause.

  20. Business Hours

    Our customer service team is available to assist you via phone support during the following business hours:

    Monday to Friday from 10:00 am to 6:00 pm

    You can also reach us via E-Mail support here.