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FAQ

Here you will find answers to the most frequently asked questions. You can find more information in the menu to the left of this text.

We don't offer click and collect so you can't pick up your stuff instore. We ship all sendings out of our external warehouse.
 
  • Paypal
  • Credit card (Visa, Mastercard)
  • Bank Transfer (only EU)
  • Cash on deliery (only within Germany) (We reserve the right not to offer this payment method. Please use another payment method then.)
  • Klarna (only Germany/Austria): Pay Now, Pay Later, Slice it

  • Note: The payment methods bank transfer and cash on delivery are not permitted for the purchase of release items.

    Germany: DHL Shipping Costs: 4,00 €. If you pay via Cash on delivery +6,15 €. Orders above 100 € are free within Germany.

    EU/other Countries: Shipping with UPS Express Saver / DHL Express, prices will be calculated during order process regarding Quantity and Country.

    DHL Express:

    China
    Hong Kong
    Japan
    Malaysia
    Philippines
    Republic of China (Taiwan)
    Singapore
    South Korea
    Thailand
    Vietnam

    Due to the current situation regarding the outbreak of Sars-CoV-2 (Corona Virus) there are delivery restrictions from DHL Express, which we cannot influence.
    Therefore some deliveries can take longer than usual!

     
    We try to ship the ordered item(s) at the same day we receive the payment for your order and you will get an email with the tracking information for your order. Local Tax / Customs may occur, which is not in our responsibility.

    Delivery Time:

    Germany: currently 1-3 Business Days
    International: currently 2-5 Business Days

    Unfortunately it is not possible for us to change or cancel orders afterwards. This means that no articles or explicit sizes can be changed, promotion codes can't be added nor addresses can be corrected. You are welcome to return the package to us (returns are possible within the European Union). We will refund the amount as soon as possible after the goods have been received. However, you can place a reorder with the correct data and the desired items as long as it is shown as available in the online store.

    A complete cancellation of the order afterwards is usually not possible either. Unless you have chosen the payment method bank transfer. Please contact our customer service immediately after completing your order.
     
    Sorry, but we don't have any possibility to sell "instore" - products or releases out of our stores and we don't take any preorders.
    If you have the chance to come over to Berlin, Munich, Vienna, Brussels or Amsterdam, feel free to visit us!
     
    Germany: Use the enclosed free return sticker. For returns made from other countries you shall bear the costs for returning the goods.

    EU: Please send the package back to our warehouse at your own expense:

    Sole Brothers GmbH
    c/o Fiege Mega Center
    Dornierstr. 444
    49479 Ibbenbueren
    Germany

    Outside EU: Please note that all sales made outside of the European Union (EU) are final!  
    Sorry, we don't offer instore returns. Please follow our description in the "How can I return" section.  
    Sorry, we can‘t exchange articles because of technical reasons. We will refund the money as fast as possible after receiving the items you returned. You can order the right size if you like and if it is deliverable at our onlineshop.
     
    Restocks are not very common, but not impossible. Sometimes we'll get a restock and we will still inform you via our homepage. Feel free to like and subscribe us on Facebook and Instagram.

     
    We don't take any preorders. We want to keep it fair for every customer.

     
    Just check the product page. We have some indicators right below the sizetable. Just click on your size and check them. If there is a green checkmark, GO FOR IT! ;-)

     
    Just hit the Contact Form and give us a message. Please note, that we only can answer questions regarding the onlineshop or orders. If you need help regarding a store, please check the next question below.

     
    Customer Service Store Berlin

    Berlin Telefon: +49 (0) 30 - 23607121
    E-Mail : berlin@solebox.com
    Facebook: Solebox Berlin
    Öffnungszeiten: Mo -Sa 11.00 - 20.00 Uhr

    Customer Service Store Munich

    Telefon: +49 (0) 89 26949022
    E-Mail : muenchen@solebox.com
    Facebook: Solebox München
    Öffnungszeiten: Mo -Sa 11.00 - 20.00 Uhr

    Customer Service Store Vienna

    Telefon: +43 (0) 1 8903627
    E-Mail : wien@solebox.com
    Facebook: Solebox Wien
    Öffnungszeiten: Mo -Sa 11.00 - 20.00 Uhr

    Customer Service Store Amsterdam

    Telefon: +31 20 810 2168
    E-Mail : amsterdam@solebox.com
    Facebook: Solebox Amsterdam
    Öffnungszeiten: So -Mo 12.00 - 18.00 Uhr, Di -Sa 10.00 - 18.00 Uhr, Do 10.00 - 21.00 Uhr

    Customer Service Store Brüssel

    Telefon: +3224255957
    E-Mail : bruessel@solebox.com
    Facebook: Solebox Brüssel
    Öffnungszeiten: Mo -Sa 11.00 - 19.00 Uhr

     
    Check out the homepage of our shop and of course our social media channels for upcoming realeases and specials: Facebook and Instagram