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You have a question

Can I pick up my order instore?

We don't offer click & collect so you can't pick up your stuff instore. We ship all sendings out of our external warehouse. 

How can I pay?

We accept:

Credit card (VISA and Mastercard)
Bank Transfer (only within the EU)
Sofort (only within the EU)
Cash on delivery (only within Germany)
Klarna (only within Germany and Austria)

Shipping Costs

Germany: DHL Shipping Costs: 4,00 €. If you pay via Cash on delivery +4,15 €. Orders above 100 are free within Germany.

EU & other Countries: Shipping with UPS, prices will be calculated during order process regarding Quantity and Country. 

Delivery time

We ship the ordered item(s) at the same day we receive the payment for your order
and you will get an email with the tracking information for your order.
Local Tax/Customs may occur, which is not in our responsibility.

Delivery Time:

Germany: 1-3 Business Days
International: 5-8 Business Days

Do you ship instore only releases or can I preorder them?

Sorry, but we don't have any possibility to sell "instore" - products or releases out of our stores and we don't take any preorders.

If you have the chance to come over to Berlin, Munich, Vienna or Amsterdam, feel free to visit us!

How can I return?

Customers from Germany use the enclosed free return sticker. For returns made from other countries you shall bear the costs for returning the goods.

For sendings within the European Union (EU): Please send the package back to our warehouse at your own expense:

Sole Brothers GmbH
Urfelder Str. 997
50389 Wesseling

Can I return instore?

Sorry, we don't offer instore returns. Please follow our description in the "How can I return" section. 

Can I exchange products?

Sorry, we can‘t exchange articles because of technical reasons. We will refund the money as fast as possible after receiving the items you returned. You can order the right size if you like and if it is deliverable at our onlineshop.

Product is shown as SOLD. Will there be a restock?

Restocks are not very common, but not impossible. Sometimes we'll get a restock and we will still inform you via our homepage. Feel free to like and subscribe us on Facebook and Instagram.

Can I preorder any products?

We don't take any preorders. We want to keep it fair for every customer. 

Can you tell me if any product or size is instore available?

Just check the product page. We have some indicators right below the sizetable. Just click on your size and check them. If there is a green checkmark, GO FOR IT! ;-)

Questions about the Onlineshop?

Just hit the Contact Form and give us a message. Please note, that we only can answer questions regarding the onlineshop or orders. If you need help regarding a store, please check the next question below. 

Question regarding our stores?

Customer Service Store Berlin

Phone: +49 (0) 30 - 23607121 
E-Mail : berlin@solebox.com 
Facebook: Solebox Berlin 
Opening hours: Mon -Sat 11 am - 8 pm

Customer Service Store München

Phone: +49 (0) 89 26949022 
E-Mail : muenchen@solebox.com 
Facebook: Solebox München 
Opening hours: Mon -Sat 11 am - 8 pm 

Customer Service Store Vienna 

Phone: +43 (0) 1 8903627 
E-Mail : wien@solebox.com 
Facebook: Solebox Wien 
Opening hours: Mon -Sat 11 am - 8 pm

Customer Service Store Amsterdam

Phone: +31 20 810 2168
E-Mail: amsterdam@solebox.com
Opening hours: Sun -Mon 12am - 6pm, Tue -Sat 10am - 6pm, Thu 10am - 9pm

Customer Service Store Brussels

Phone: +3224255957 
E-Mail : bruessel@solebox.com 
Facebook: Solebox Brussels 
Opening hours: Mon -Sat 11 am - 7 pm

Where do I get some information about releases?

Check out the Homepage of our shop and of course our social media channels for upcoming realeases and specials: Facebook and Instagram.

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