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Here you can find the most common questions about delivery.
Shipping restrictions due to BREXIT?
Due to Brexit regulations we needed to implement a subtotal minimum basket value threshold of 164,99 € (without shipping costs) so we can finally offer you shipping to the United Kingdom again. You can find more detailed information from the UK government regarding the mentioned threshold here. Please note that all orders will be tax free in the online shop so no taxes, duties or import fees will be calculated at the checkout. Applicable custom fees will be paid from the customer. Thanks for your understanding!
Can I pick up my order instore?
We don't offer click and collect so you can't pick up your stuff instore. We ship all sendings out of our external warehouse.
Shipping Costs
Germany: DHL Shipping Costs: 4,99 €. Orders above
99,99 € are free within Germany.
EU/other Countries: Shipping with UPS Express Saver / DHL Express, prices will be calculated during order process regarding Quantity and Country.
DHL Express:
China
Hong Kong
Japan
Malaysia
Philippines
Republic of China (Taiwan)
Singapore
South Korea
Thailand
Vietnam
Indonesia
India
EU/other Countries: Shipping with UPS Express Saver / DHL Express, prices will be calculated during order process regarding Quantity and Country.
DHL Express:
China
Hong Kong
Japan
Malaysia
Philippines
Republic of China (Taiwan)
Singapore
South Korea
Thailand
Vietnam
Indonesia
India
Delivery Time
We try to ship the ordered item(s) at the same day we receive the payment for your order
and you will get an email with the tracking information for your order.
Local Tax / Customs may occur, which is not in our responsibility.
Delivery Time:
Germany: currently 2-4 Business Days
International: currently 3-5 Business Days
Delivery Time:
Germany: currently 2-4 Business Days
International: currently 3-5 Business Days
Do you ship "instore only" releases or can I preorder them?
Sorry, but we don't have any possibility to sell "instore" - products or releases out of our stores and we don't take any preorders.
If you have the chance to come over to Berlin, Munich, Frankfurt, Vienna, Brussels, Barcelona, Paris or Amsterdam, feel free to visit us!
If you have the chance to come over to Berlin, Munich, Frankfurt, Vienna, Brussels, Barcelona, Paris or Amsterdam, feel free to visit us!
Can I have my package delivered to another address?
- You can enter a delivery address different from your billing address if you do not want your order to be delivered to you. - You can enter a delivery address different from your billing address if you do not want your order to be delivered to you.
- For security reasons it is unfortunately not possible for us to change your delivery address after you have already completed your order.
- If you are not there to receive your package, our delivery partner will leave you a notification with the information when a new delivery will take place or where you can pick up your package.
ANY QUESTIONS??