FAQ

We don't offer click and collect so you can't pick up your stuff instore. We ship all sendings out of our external warehouse.

 

Paypal: Pay now, in 30 days or in installments

Credit card (Visa, Mastercard)

Bank Transfer (only EU)

Klarna (only Germany/Austria): Pay Now, Pay Later, Slice it

Note: The payment method bank transfer is not permitted for the purchase of release items.

Germany: DHL Shipping Costs: 4,99 €. Orders above 99,99 € are free within Germany.

EU/other Countries: Shipping with UPS Express Saver / DHL Express, prices will be calculated during order process regarding Quantity and Country.

DHL Express:

China
Hong Kong
Japan
Malaysia
Philippines
Republic of China (Taiwan)
Singapore
South Korea
Thailand
Vietnam
India
Indonesia

 

We try to ship the ordered item(s) at the same day we receive the payment for your order and you will get an email with the tracking information for your order. Local Tax / Customs may occur, which is not in our responsibility.

Delivery Time:

Germany: currently 2-4 Business Days
International: currently 3-5 Business Days


 

Unfortunately it is not possible for us to change or cancel orders afterwards. This means that no articles or explicit sizes can be changed, promotion codes can't be added nor addresses can be corrected. You are welcome to return the package to us (returns are possible within the European Union). We will refund the amount as soon as possible after the goods have been received. However, you can place a reorder with the correct data and the desired items as long as it is shown as available in the online store.

A complete cancellation of the order afterwards is usually not possible either. Unless you have chosen the payment method bank transfer. Please contact our customer service immediately after completing your order.
 

Sorry, but we don't have any possibility to sell "instore" - products or releases out of our stores and we don't take any preorders.
If you have the chance to come over to Berlin, Munich, Frankfurt, Vienna, Brussels, Barcelona or Amsterdam, feel free to visit us!
 

Germany: Use the enclosed free return sticker. For returns made from other countries you shall bear the costs for returning the goods.

EU: Please send the package back to our warehouse at your own expense:

Sole Brothers GmbH
c/o Fiege Mega Center
Dornierstr. 444
49479 Ibbenbueren
Germany

Outside EU: Please note that all sales made outside of the European Union (EU) are final!  

Sorry, we don't offer instore returns. Please follow our description in the "How can I return" section.  

Sorry, we can‘t exchange articles because of technical reasons. We will refund the money as fast as possible after receiving the items you returned. You can order the right size if you like and if it is deliverable at our onlineshop.
 

Restocks are not very common, but not impossible. Sometimes we'll get a restock and we will still inform you via our homepage. Feel free to subscribe our Newsletter or follow us on WhatsApp and Instagram.

 

We don't take any preorders. We want to keep it fair for every customer.

 

Just check the product page. We have some indicators right below the sizetable. Just click on your size and check them. If there is a green checkmark, GO FOR IT! ;-)

 

Just hit the Contact Form and give us a message. Please note, that we only can answer questions regarding the onlineshop or orders. If you need help regarding a store, please check the next question below.

 

Customer Service Store Berlin

Phone: +49 (0) 30 - 23607121
E-Mail: berlin@solebox.com
Opening Hours: Mon - Sat 11 am - 8 pm

Customer Service Store Munich

Phone: +49 (0) 89 26949022
E-Mail: muenchen@solebox.com
Opening Hours: Mon - Sat 11 am - 8 pm

Customer Service Store Frankfurt

Phone: +49 (0) 69 20975855
Opening Hours: Mon - Sat 11 am - 7 pm

Customer Service Store Vienna

Phone: +43 (0) 1 8903627
E-Mail: wien@solebox.com
Opening Hours: Mon - Wed 10 am - 7 pm, Thu - Fri 10 am - 8 pm, Sat 10 am - 6 pm

Customer Service Store Amsterdam

Phone: +31 20 810 2168
E-Mail: amsterdam@solebox.com
Opening Hours: Sun & Mon 12 pm - 6 pm, Tue - Sat 11 am - 6 pm

Customer Service Store Barcelona

Phone: +34 937 073403
E-Mail: solebox.barcelona@solebox.com
Opening Hours: Mon - Sat 11 am - 8 pm

Customer Service Store Brussels

Phone: +32 242 55957
E-Mail: bruessel@solebox.com
Opening Hours: Mon - Sat 11 am - 7 pm

 

Check out the homepage of our shop and of course our social media channels for upcoming realeases and specials: WhatsApp and Instagram